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Remote Hands Services
Need to outsource some technical work on an on-going basis? Have an emergency that needs immediate attention? Remote Hands may be a CRG West service that can help.
Remote Hands support is an extension of our standard colocation service offering. We can provide it regularly or as a one-time solution. Some of the Remote Hands services CRG West can provide include:
- Pushing a button, toggling a switch or power cycling equipment.
- Providing visual verification (remote eyes) to assist remote troubleshooting efforts.
- Relaying equipment status and typing simple commands on a pre-installed console.
- Plug in a console port for remote customer management.
- Wiring services such as moving, securing, or terminating cables.
- Installing and replacing equipment components that are highly modular in design.
- Swapping pre-labeled, pre-ejected, removable media (tapes, CDs, DVDs, etc.).
- Labeling equipment or taking digital photos.
- Diagnostic and signal testing for cross connection circuits (T-1, DS-3, OC-3, etc.).
Remote Hands Process
Customers can request scheduled or unscheduled Remote Hands support 24x7. Schedule your requested support through the CRG West Customer Login, or via an email message to remotehands@crgwest.com. Scheduling support through the Customer Login ensures the fastest response. Remote Hands services require authorization from an identified company representative.
Remote Hands Timing
For support requests received at least 24 hours prior to the scheduled event, CRG West will meet your timelines. For emergency and short notice requests, our response time is as follows:
1. During business hours we will respond within one hour of your request.
2. During non-business hours we will respond within two hours.
For additional information on Remote Hands services, such as on-site hours of operation and rates, please contact sales@crgwest.com.
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